Refund policy

Return & Refund Policy
Thank you for shopping at wooden-craft-lab, operated by Taizhou Huangyan Hengfeng Crafts Co., Ltd.

All our products are handmade resin crafts. Slight color difference and texture variation are normal for hand-painted items.

Damaged goods: Please contact us within 7 calendar days after receiving the package, provide photos of damaged products. We will arrange replacement or partial refund after confirmation.

Return requirement: Products must be unused and in original packaging. The buyer shall bear the return shipping cost unless the damage is caused by our production mistake.

Custom orders: Customized stadium mugs with your logo or special pattern can NOT be returned or refunded, except for quality defects.

Refund processing: Once we receive and inspect your returned goods, we will notify you of the refund approval. Refund will be issued to your original payment method within 10 working days.

If you have any questions about returns, please contact us.
Email:hengfeng130705768817@outlook.com
WhatsApp:+8618958555353